The New Abnormal Part 2
Updated August 12, 2020
Its been five months since the hammer fell, and things are slowly coming back into focus. We’ve been open for two, and would like to think we have this thing figured out. We are now running at 100% capacity, but little else has changed since those first few hesitant steps.
Contactless Check Ins
A big part of staying safe in these times is minimizing person-to-person contact. And a big part of the person-to-person contact between us and our guests occurs during check in; during the signing of forms and handing over of keys. So we will be changing our check in procedure. In the days before your stay you will receive a series of emails with directions and instructions as well as an online form which will let you check in remotely. When you arrive you will pick up your keys and a map to your room at our drop box. In your room you will find a map and a guide to area restaurants. All communications with the innkeepers will be via phone or text message.
We are a bed and breakfast after all, and it doesn’t seem right not to serve breakfast. But our dining room is just too small to be serving our traditional two-course sit-down breakfast. So we have settled on a “room service” model of breakfast. One of the communications you will get from ask will ask what time you want to have breakfast, whether you want coffee with it, and any food allergies and dietary restrictions you might have. Then at the appointed time a tray loaded with cups and containers will appear outside your room. All the cups and containers are compostable, so don’t fret too much about the environment.
Our hallways are narrow, and social distancing is difficult. While not required masks are highly recommended. We have a supply if you don’t have one.
The AHLA (American Hotel and Lodging Association) has released a set of industry-wide cleaning and sanitation standards under its SafeStay program. We have endorsed this program and will adhere to its recommendations.
For the most part these measures will not intrude on your visit, but one thing you will notice is that we will be suspending our daily turndown service. Nobody except you will enter your room during your stay. Do let us know (via text message preferably) if you need fresh towels or bottled water or anything and we will leave them outside your door. If you wish to return used towels a laundry bag will be supplied for that purpose.
Behind the Scenes
We are working to keep your stay as normal as possible, but many of the changes being made with your safety in mind will happen behind the scenes and out of your view. To let you know what these measures are lets follow a room from the moment the guests before you check out.
As soon as the previous inhabitants leave we will place a HEPA air cleaner in the room and let it run for 24 hours. Then our housekeeper will do a very thorough cleaning following the SafeStay guidelines. I don’t have the room to completely outline these requirements, but in general:
all hard surfaces will be wiped down with an approved disinfectant
all towels and linen will be removed and laundered
all non-removable items (like drapes) will be sprayed with approved disinfectants
Public spaces (dining room, Great Room, hallways) will be wiped down once daily with approved disinfectant wipes. All doorknobs and handles will be cleaned within a inch of their little brass lives.